Welcome to the returns page. This pages gives information designed to simplify the process of returning faulty products to us. Please note that many of the products we sell are supported directly by the manufacturer & in most instances where this is the case the faulty product can be dealt with much more quickly by contacting the manufacturer.
Unless otherwise stated, all items should be complete in the original packaging, incomplete items will be replaced in the same way they are returned. All warranty stickers must be intact & not tampered with Items returned that were not purchased from RD UK will be returned to you when you next order or with any replacements for bona fide returns. Unlike other Companies we don’t issue charges for non-faulty items or items not purchased from us, nor do we insist that you arrange to collect such items, we just ask that you try wherever possible to ensure that you have correctly identified where you purchased the item(s) from – it saves us all subsequent time! If the problem relates to dead/missing pixels on an AOC monitor product, the criteria that determines what is acceptable or not is laid down by the manufacturer & we have to abide by their policy.
Assuming the item you’d like to return is not supported directly by the manufacturer and you have read & accepted our terms & conditions, please now enter the invoice number that relates to the item(s) you’d like to return. You may enter as many invoice numbers as you need to in order to complete your return.
Advance replacments will be issued where an item fails within fourteen days of purchase & in the event that the item(s) have a value greater than £150.00 excluding VAT, the faulty items will be collected at the same time.
When an item fails more than fourteen days after delivery or has a value less than £150.00 excluding VAT, it is the customer’s responsibility to return the item to us & our responsibility to send the replacment(s) or repaired items back to the customer to complete the process.
In the event that you receive goods from us which are damaged, you need to inspect each box before accepting the delivery & then sign for the goods as “damaged” clearly marking the number of boxes that are damaged on the couriers sheet.
In the unlikely event that you receive an item which is not correct, please inform us immediately & we will arrange for the correct item(s) to be shipped & the incorrect one(s) collected. Please do not open boxes or remove packaging from any such items.